Policy

It's a word we are forbidden to say. I spent all day learning how to get our point across without using the term in front of our clients......

As I sat on the phone with Home Depot I heard it several times and it pissed me off just like our instructors said it would.

I needed to return an item. I called and they were going to send UPS to pick it up. Problem was they wouldn't send UPS to my house, instead they sent them to the home I had it shipped too. I told the rep that no one would be there. (friends house) she didn't care and policy dictated she couldn't have it picked up elsewhere, even though I was the one paying for the damn thing..... Well UPS wasn't able to pick it up so I called back today. The latest rep told me I was responsible for sending it out myself because their policy changed and since I'd had buyer's remorse they weren't going to pay for it. I stayed calm (new management skills showing) I politely explained that a customer shouldn't be penalized for a purchase that was made before the new policy and that already had a return approval. It's not my fault the rep wasn't aware of the change. They can obviously see that an approval was given on a specific date. I asked for her supervisor. He went ahead and did it for me but said the pick up may be denied. I told him that's TERRIBLE customer service. I understand if it was a new return and I was aware of the new policy when I made the purchase. I know ya'll know what I mean. If they don't pick up this damn food processor I am going to call anyone I can until it gets resolved. It's just a stupid situation.

Love a sale

Monday we went shopping and got little J 3 pair of jeans and a zip-up sweatshirt from old navy, for only $20. Today I went to target and got two sweaters, two polo's and one regular sweatshirt for $13. All of this is for next school year. Adding that to what we already have in the closet (more clearance) all he'll need is shorts!!!!

Work is ok. I think the first week went well. I see a few things that could really use some work but I am not the first person to say something. The hard part will be getting them to change for me, since they won't even change for the branch manager.....

J says the promotion is a sure bet, but no mention about the money yet. I have a feeling that even if he doesn't accept the offer he will still be at that store so yes DARLENE, I'll be a little bit closer to you! Fabulous!

Tomorrow is the first time we have been off together so I think we'll all go to the movies, little J wants to see Charlotte's Web. If not we'll definitely be spending some quality family time together. I feel like I haven't seen him in weeks!

Bad things happen in 3's

Do ggod things come in 3's also??? Because if they do I am ready for #3 and we all know what I want it to be. So are you wondering what #2 is??? Well J called me and told me they asked him how he felt about being GM of the store he is training at. No definate offer yet, but why would they ask if it wasn't going to happen.

the restaurant is 45 minutes from here. Houses are CHEAP over there, but I am not sure how schooling is. If he does accept the promotion we will move. I'm not sure what I will do about the bank. I have to stay in my current position(new one) for 6 months before I can post again.

Bedtime for little boys. I have to be in early so I'll start my ironing now.....

Oh the pressure.......

It's been such a crazy week for me. I have been offered a promotion at work. It wasn't so much that I was asked but told this is what is going to happen. I didn't see much room to decline, as I don't want to get on anyone's bad side. I was asked to be discreet until we announce it to my current team on Tuesday. My last day. I think that's stupid, they should be able to know ahead of time, but that's how it works. I am sure this promotion will be a good thing, but I am nervous about the extra time I will have to spend at work. I have a family and I will not stay there al night like others do. If it becomes a conflict I will be stepping down. My mentor told me to give it six months before I decide if I think it was the right choice. It's not MUCH more money then I make right now, but A LOT more responsibility. And of course I'm nervous. I have never managed anyone and I am really going to have to watch my tone of voice. I have a lot of good qualities for this position, but I really never thought it would be offered because of my lack of patience. I guess people who don't work with me daily don't see that.


We have Karate this morning and then some errands to run. Little j had a 4 day weekend and I have 3. J was off yesterday so they went to the movies. I don't know what we'll do over the weekend but I'm gonna try to find something fun.

This just in....

We've named him Dallas. (J is a cowboy's fan) I think it's suits his wild butt! :) He is sooo sweet just still kitten crazy......

quite a scare

Last night we lost kitty. All the doors were shut so he could only be in the living room. We looked EVERYWHERE (all rooms) and could not find him. I got nervous and thought maybe he ran out the door while J was taking out the trash. I went outside and did my best to look for him, but it was dark, he's little and something bit my ankle.

We were all upset (surprising that J was too) but decided we'd just have to wait and see. Eventually the little jerk comes running out. He came out from under the table, the same one we moved and looked under. I couldn't figure it out until he went under again. He can get into the drawer from underneath and that's where he was all night.

We are a very happy family now that he's ok.

Merry Christmas

I got a belated Christmas Gift today. (maybe because I took back all the other ones)
We haven't named him yet. Any Ideas?

Here's a few things

Splenda is the best stuff on earth. (even if it might kill me later)
I just made koolaid with it and it tastes just fine. Though it defeats my trying to be cheap and buy Kool-aid because Splenda is pricey. Gotta love $3 Kool-aid!

I just took down all the xmas decor except for the tree. I am leaving that for J since I tried but couldn't figure it out. It's almost as bad as a pack n play, in terms of disassembly. The house is no longer cramped, not that it was spacious to begin with!

School can not start fast enough. Poor J is bored out of his mind. Who ever thought this much time off was a good idea? I think I need to infiltrate the school board.

We stayed home fore new year's as usual. This year I actually stayed awake the whole time. But I went to bed as soon as the ball dropped and I drank a glass of champange. * a very small glass because I don't like it (or most alcohol)

Dinner tonight is spaghetti. One of my specialties, lol. I am not sure J will be thrilled about it. I have a taste for chili but that's definitely a NO from him....