Friday, August 15, 2008

You've been warned

I was mad and now I need to vent.

First of all if I don't sit within two feet of the thingy (anyone know what it's called) for my wireless keyboard/mouse they don't work. Anyone have any idea as to why. Forget new batteries, that's been done. It really pisses me off because I am staring at a 32 inch screen. That's hard on the eyes.

So I know I never went into detail about Circuit City and as I am no longer in the heat of the moment there will be less curse words. We ordered a TV online to be picked up at the store. The computer "knows" what's in stock and where. So 45 minutes after we place the order we get a phone call. It's a really good thing we didn't go to pick it up in the 24 minutes they say it will be ready. They don't have the TV so James inquired about the $24 gift card they offer if the item is not ready. The "manager" said it didn't pertain to this situation. J inquired further because he had the fine print right in front of him. She got snippy and I called online customer service trying to resolve the situation. We REALLY wanted the TV. There was already a hold on my debit card for the amount. I did not want them to run it a second time, even though we had the money for it to hold twice the card had been authorized already so why do it again. Customer service assured me it wouldn't happen, that they would make an exception and hold the TV at another store, etc, etc. So J drove 45 minute to pick it up and guess what? they have to swipe my card again. Not such a big deal. Because I work(ed) at a bank I know how these things work and how to get around it. I had the temporary hold deleted. Now for all of you who are thinking of how to get a hold deleted I will warn you that it will NOT be done for you and if by some miracle you too "know" someone at the bank it will only delete the hold. If the merchant presents it for payment the bank will honor it. So if you spend the money you're screwed, now back to Circuit City. Guess what now? Those idiots presented it for payment. Bastards. I called and disputed the charge and they refunded it but damn! I will NEVER shop there again. PS. The customer service supervisor was a total bitch about the whole thing. I guess no one has ever taken $4000 out of her account for a $2000 TV......

OK so today I was finishing up my shopping for the big party tomorrow. At 4:45 I get a call from BJ's saying the don't have the right color icing for my cake. WTF? I ordered it more than a week ago. So I call to find out what's going on and the woman says all she has is baby blue. The cake is a Dallas cowboys cake. Baby shower blue ain't cutting it. So I asked her what they could do, if they had grey, anything. She offered to do the trim in white, again WTF? and then she was stumped on the writing. I asked if I brought royal blue coloring could she add it to her icing and of course give me a discount. "Sure," she said. So when I get there shit hits the fan. The cake is already trimmed in white and they refuse to give me a discount. I asked for a manager and I got some 12 yr old named Tad, who just happened to be another bakery clerk. He called the manager, whispered behind the bakery door, and came out to say "unfortunately we can't discount the cake because we have that color in stock blah blah blah." I bit my lip and restrained from using the f word and grabbing him by the throat. I ranted about wasting 45 minutes, gas and money buying the stupid coloring. He said "well you can return the coloring" Is that the point I was trying to make you dumb little shit? I asked for the manager again and he said that the manager was who he spoke to. And that's when I told him to keep his fucking cake and I would go elsewhere. I was so mad I was shaking and decided to go to the front and ask for the manager. I got a very nice lady who offered to take care of the situation. When I went back to the bakery and told them little Tad looked at me with contempt and then walked over to the manager that wouldn't do anything before. That bastard came over and said "we normally don't discount cakes if you want a special color" Woahhhh buddy back up. I snapped "well if you had come over here and spoken with me when this started you would have known that the problem wasn't a special order color." I yelled the whole story, including "I still have the fucking voicemail" and he apologized and said he had been misinformed on the situation. That's what happens when the manager tries to hide out. Hell I have done it plenty of times at the bank. But anyway. In the end I got the cake for free, free pizza for dinner, and an apology. But I won't renew my membership. Oh and the cake is ugly as hell and if it hadn't been free I would not have paid for that they gave me. The writing is worse than a 2ND graders. The girl whispered, I am so sorry but I am new. Hmmm explains the shitty cake decorating skills.....

IN GOOD NEWS: My sweet baby James is now seven (08/15) YIKES! I really can't believe it and it makes me kinda sad. We had school orientation today and I left feeling excited about the upcoming school year. His class is what they call a "mixed" class. Meaning they have 36 students and 2 teachers. The single teacher classes have 26 kids, so we get a much better student/teacher ratio. I have heard mixed reviews on these classes but I don't think it will be an issue for us. James is in class with his bf John and I LOVE it. At the beginning of 1st grade I thought John was a trouble maker, but I was so wrong. He's a sweet little boy, a lot like James. The teachers seemed so confidant and I think we'll be OK. The first order of business will be explaining who James is and how he reacts to things. I am pretty sure that this will help any future situations. So far this summer there haven't been that many tantrums. Hell almost none, and it's not just because it's summer. he pulled that tantrum crap at home too. School starts on Monday. Expectations are high. Keep your fingers crossed.

We are having a joint party for Jx2 tomorrow. Family and a few close friends. I am going to take cupcakes to school instead of having a kidd-do party for James. It's a good thing we decided not to do a school party. I had no idea that he would be in such a large class. Can you imaging a party with 36 kids, YIKES!

Christopher said Da-Da today. and then giggled hystericaly. Now he will say it once and then grin, giggle, and say it again. I am not sure if it will last but it's damn cute!

I guess that's about all. Thanks for reading.....

2 comments:

Mrs Groovy said...

Wow.
I don't know about the mouse thing.

Circuit city that is complete bullshit! You should have gotten the $24 card too! If they had pulled money like that from my card I would have bounced all kinds of stuff.

The whole cake thing OMG you should still write a letter to the company. That is just compete crap. You should be proud that you stood up for yourself. Way to go!

Happy birthday to your big 7 year old boy and the older man of the house too!

I'm glad you are feeling excited about the upcoming year. The mixed class sounds cool. We meet our teacher this Tues, I am apprehensive but keeping an open mind.

Da-da! How cool. How exciting. Did Dad get to hear it?

Bonnie said...

Yeah Amy we totally would have bounced stuff too except for two things. James finally got his bonus and it was payday so NO bills were due right that second. They said they would send us the gift card but after speaking to the third person about the charge, I doubt we see it. I hope tuesday goes well for you! I was very sick over it and was glad when it was over. Now I get to be sick about the whole entire year. Why must it be so difficult?

James was not home to hear da-da, poor guy, and I am not going to tell him. That way he gets to experience it as a "first" :)